I got following response while updating my data alert
{“type”:“InternalHolisticsError”,“message”:“Something went wrong on our server. Debug info 20260223091750_dfln6b”}. Can you please help?
Hello Vivek,
I’m sorry for the trouble. I understand that being unable to update your data alerts is a significant issue that impacts your workflow.
I have shared the error details and debug info (20260223091750_dfln6b) with our engineering team for investigation. We will keep you posted on our progress.
Thank you for your patience while we get this sorted out.
Hi Vivek,
Our team dug into those logs and found a likely culprit! Could you confirm if you’re using our Update a Data Alert API?
If so, please try removing this specific field from your request payload:
data_alert.schedule.is_archived
This was due to an error in our API documentation, which we are now updating to reflect the correct requirements.
Give that a shot and let us know if it clears things up!
Thanks, how about when we are also updating alert with new viz conditon?
{“type”:“InternalHolisticsError”,“message”:“Something went wrong on our server. Debug info 20260309162215_g6aqu6”}.
Can you please help here?
@Quan_Nguyen_Hong any updates
Hi Vivek,
My apologies for the delayed response. This thread had moved out of our active tracking queue due to the period of inactivity.
I am currently investigating the new error (debug info: 20260309162215_g6aqu6) regarding the visualization condition updates. I will provide you with an update as soon as I have more information from the engineering team.
For future reference, please feel free to start a new thread for issues that aren’t directly related to the original fix. This ensures our support system notifies us immediately so we can assist you as quickly as possible.
Hi Vivek,
Our engineering team has identified the root cause and deployed a fix for the error you encountered while updating an alert with a new viz condition (debug info: 20260309162215_g6aqu6).
Could you please try updating your data alert again and confirm if the issue is resolved on your end?
Thank you for your patience while we worked through this.