CSV Import Error - invalid byte sequence in UTF-8

Sometimes when importing a CSV, you may run into an error message like this.

Status: failure -  *0.01 secs*
[ [2018-03-13](tel:1234567)T08:22:44.340Z ] 
ERROR - invalid byte sequence in UTF-8 -

This error typically happens when the file you are attempting to upload is not in a UTF-8 format.

Do try to refer to the link in this resource to get the file in UTF-8 format:

If this does not work, feel free to contact our friendly support team!