Chart export not working on holistics

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1

Since 2-3 days, i’ve been trying to export various charts on PNG, JPEG, SVG unsuccessfully.
I’ve tried on 2 browsers to see if it was browser specific.
the PDF export seems to work.

Is there an issue to be solved?

2

Hi Serge,

Thank you for reporting the issue to us.
After investigating, we admit that it’s a bug from our side. We are working on the fix and will contact you as soon as it is released.

We apologize for any inconvenience that you are experiencing.
Best regards,

3

Hi Serge,

Thanks for your patience while we were fixing the issue. The fix has been released, it should work now. Please help check again on your side.

Once again, we apologize for any inconvenience that you are experiencing. Feel free to contact us again if you need further assistance.
Best regards,

4

Hello Uyen,
Sorry I did not come back earlier.
The fix has worked partially and the problem is now the following:

  1. when exporting JPEGs, the background is now black instead of white
  2. when exporting PNGs, it works fine
  3. when exporting PDFs, it works fine
  4. when exporting SVGs, the X and Y axis elements are too small to be seen (0.8 pt vs 11 pt previously)

Can you check

Best

5

Hi Serge,

Thank you for getting back.

We are working on the first issue. For the 4th issue, could you help attach the SVG that shows “X and Y axis elements are too small”? It will help us quickly reproduce and work on the fix soon.

Looking forward to hearing from you.

Best regards,

6

Hi Serge,

Sorry for my late response.

For 4th issue, we saw your SVG attachment but still do not really understand what you mean by “X and Y axis elements are too small”, could you please help elaborate more on this or send us the draft visualization of your expected result?

Looking forward to hearing from you.

Best regards,

7

Hi Serge,

We hope this message finds you well. We are glad to announce that the axis font size when exporting SVGs has been fixed. It should work as your expectation now.

For the JPEG exporting issue, the JPEG format does not support transparent background, which makes us see it’s black. Unfortunately, our charts need to use transparent background for displaying in other places in the app. So, it requires us to put in more effort to come up with a proper fix. As a workaround, could you please use PNG exporting instead?

Please let us know if you need any further assistance.

Best regards,

8

Hello

Many thanks for solving the svg issue.
As for the JPG issue, I can definitely manage with png

Best,

9

Hi Serge,

We hope you are well.

We wanted to inform you that we have temporarily rolled back the SVG exporting fix due to some unanticipated issues. This decision was made to ensure the highest quality and performance for your needs.
We expect the improvements to take about a week and will notify you as soon as the feature is available again. We appreciate your understanding and patience during this time. Thank you for your continued support.

Best regards,

10

Hi Serge,

Thank you for your patience and understanding.
The SVG exporting fix has been released again. Please feel free to contact us if you need any further support.
Thank you for using Holistics.

Best regards,

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